Frequently Asked Questions

Everything you need to know about your HEX SHOP shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for domestic customers via our online portal.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our HEX signature fits may vary between slim and oversized styles.

Are your materials ethically sourced?

Yes, HEX SHOP is committed to sustainability. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly fabrics like organic cotton and recycled polyester.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I modify or cancel my order after it's placed?

Because we process orders quickly, we can only guarantee changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.